Many routine issues are addressed on our website. Our staff of nurses handles calls for minor illnesses or for problems of a minor nature (i.e. feeding, fussiness, bowel movements, etc). You will find our nurses a good resource for many of your questions. You can reach them by calling (248) 855-7510 Monday through Friday, 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. If your question is one that a doctor should answer, you will receive a call back from the doctor at midday or the end of the afternoon. Of course, we are always available for emergency matters.
For illness related issues it is best to call the office in the morning. This way, if your child needs to be seen, there will be adequate time to do so during office hours. If there is any doubt as to whether or not your child needs to be seen, it is wiser and safer for your child to be examined. In general, we do not feel it is wise or safe to make a diagnosis over the phone.
For non-emergent problems, please do not expect us to interrupt a patient who is in the office. If the nurse cannot help you, a doctor will return your call. If everyone adheres to this principle, you, too, can and will get our undivided attention when you are in the office.
If an additional child may need to be seen, please schedule an appointment for this child as well. This will prevent undue waiting by other patients, as well as for your children. Please do not expect us to see two children in the time allotted for one – this delays appointments and is unfair to the patients that follow your appointment.
If an illness related appointment cannot be kept, please notify our office. Check-up appointments that are missed or not cancelled with a 24 hour notice will be charged a $25.00 cancellation fee.
In order to make phone calls more satisfactory and valuable, PLEASE:
- Write out your questions – be brief and to the point.
- Have a pencil and paper ready to write down any instructions we may give you.
- Have your pharmacy phone number available.
- Request prescription refills only during regular office hours.
After Hours, Weekends, Holidays
A physician will always be available after regular office hours and on holidays for emergency purposes. In the case of an emergency, call the office at (248) 855-7510 to receive the phone number for our answering service. A doctor will be paged and will call you as soon as possible. Please notify the answering service if a doctor has not returned your call within an hour.
We ask that you use good judgment and consideration when calling after hours. We are only too happy to respond to your call for emergency situations. Unnecessary calls, however, only detract from the service we can render to others with serious problems.
In the case of a severe emergency, call the local fire and rescue service (911) or go to the nearest hospital where immediate care is available. The hospital will contact us.